We've Got You
The safety and wellbeing of our residents are always our top priority. As you are well aware, Coronavirus (or COVID-19) is an increasingly significant concern in the U.S. – including college campuses. Rest assured, our property will remain open for our tenants. We are aware of a number of universities taking action to curb face-to face contact in larger-scale settings and we ask that residents exercise the same level of precaution within our building.
How We Are Taking Action
We are taking additional steps to maintain a clean environment and enhance resident safety, including:
- Cleaning public touch points, such as doorknobs, handrails, elevator buttons and other surfaces several times throughout the day.
- We sourced hand sanitizer and disinfectant wipes and have made them available in the common areas for residents to use and have encouraged them to do the same.
- We’ve hired additional cleaning staff and have directed our own employees to clean the common spaces more frequently and the teams have adjusted cleaning products to comply with CDC recommendations.
- To practice effective social distancing, we have officially gone to contact-free offices meaning all leasing, and in-person communication has moved to online channels.
- In an effort to reduce unnecessary persons in the building, non-essential work orders will be processed at a later time and we have implemented maintenance work orders for only emergency/essential items. Maintenance staff will:
- Screen prior to entry and have asked that residents remain in a different room while staff is completing in unit work.
- Use gloves where appropriate.
- Test virtual work orders on select work orders.
- Use a “hazmat” suites in case there is an emergency work order in an affected unit.
Being mindful of your surroundings and taking basic precautions will help our residents protect themselves and others from this virus. During this time, until further notice, we have asked that all residents limit unnecessary guests to their apartment. In addition and in accordance of their lease, residents have been asked to refrain from inviting anyone outside the current lease to reside in your apartment.
The university and its on-campus health center, and the community health department have stepped up their communications and recommendations. As we've shared, we've asked residents to remain vigilant about their own care and continue to look for useful advice being provided.
At our properties, we have adopted guidelines and recommendations from both the CDC and the WHO.
U.S. Centers for Disease Control (CDC) Coronavirus:
- General information: https://www.cdc.gov/coronavirus/2019-ncov/index.html
- FAQs: https://www.cdc.gov/coronavirus/2019-ncov/faq.html
World Health Organization (WHO):
The best way to prevent illness is to avoid being exposed.
As a reminder, the CDC recommends several simple actions to help prevent the spread of respiratory diseases (such as Coronavirus), including:
- Avoid close contact with people who are sick.
- Avoid touching your face: eyes, nose, mouth and ears.
- If you are sick or think you may be sick, stay home, avoid others you live with and clean any surfaces you might touch / infect. If you think you have Coronavirus symptoms (fever, cough, shortness of breath – please see: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html), please contact a healthcare professional immediately.
- Cover your cough and/or sneeze with a tissue, then throw the tissue in the trash and wash your hands immediately after.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or disinfectant wipe. Follow the CDC’s recommendations for using a facemask:
- The CDC recommends that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
- Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. Anyone with symptoms should seek medical care immediately.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
- Wash your hands with soap and water (when possible) or hand sanitizer if they are visibly dirty.
- Considerations for wearing Masks
- CDC recommends that people wear masks in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
- Masks may help prevent people who have COVID-19 from spreading the virus to others.
- Masks are most likely to reduce the spread of COVID-19 when they are widely used by people in public settings.
- Masks should NOT be worn by children under the age of 2 or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.
While we are all facing unforeseen circumstances we will continue to put the safety of our residents and our staff first. We appreciate your patience as we continue to support our communities during this difficult time. For COVID-19 specific questions and inquiries, please contact us at our helpline at: